Changing Your Jane Payments Banking Information

Note: If you are changing from a personal bank account to a business one, you’ll need to change your Jane Payments account type - please reach out to our Support Team for the next steps at [email protected].

Identity verification for your Jane Payments account

We’ve partnered with our friends at Stripe to help us power Jane Payments behind the scenes. When you first sign up for Jane Payments, as well as after you’ve processed a few credit card transactions, they might reach out to you by email and ask for more information about you or your practice.

Paying Balances Online

One of the benefits of Jane Payments is that it gives you the option to send patients their account statement text or email with a link for them to pay online.

Setting up Multiple Jane Payments Accounts

All you’ll need is a unique email address for each Jane Payments account.

HSA / FSA cards

When it comes to HSA cards, these work a little bit differently than a standard post-paid credit card you would get from your bank. They’re often only designated for use with specific kinds of businesses to make sure the patient is redeeming these funds for eligible services.

Chargebacks & payment disputes

Any cardholder can initiate a chargeback, also known as a payment dispute, by asking their bank or card provider (whatever institution they got their card from) to reverse the charge. This can happen for a few different reasons. Perhaps they don’t recognize your clinic name on their credit card s...

Add a Credit Card from the Client My Account Portal

If a clinic in North America has enabled Jane Payments powered by Stripe, their clients can add a credit card on file from their My Account area. This account area can be accessed by logging in from your Jane booking site, or after completing the booking process.

Failed Jane Payments Payouts

When a payout fails we will automatically reattempt this payout as part of your next scheduled deposit. This may not be the next scheduled deposit you see in the list, as it can sometimes take a few days for your bank to return these to us as Failed.

Square Integration FAQs

For our existing Square users: This guide is for a feature that Jane previously offered. Our in-person payments option will be the Jane Payments Terminal, which can be purchased directly in your Jane account. 💙 If you’re currently using a Square Terminal for in-person integrated payments with Jan...

Taking a payment through the Square integration

For our existing Square users: This guide is for a feature that Jane previously offered. Our in-person payments option will be the Jane Payments Terminal, which can be purchased directly in your Jane account. 💙 If you’re currently using a Square Terminal for in-person integrated payments with Jan...

Things to Know When Taking Your First Payments In Jane

So, you’ve gone through the process of Creating Payment Methods, and you’ve mastered the art of arriving your patients and you’re ready to take your first payments in Jane 💰. How exciting!

Jane Payments Transactions, Payouts, and Monthly Processing Reports

For our Jane Payments users in North America, there are a few additional reports are available to you.

U.S. 1099 tax forms

🆕 On December 23, 2022, the IRS announced a delay in reporting thresholds for 1099 forms. This guide has been updated to reflect these changes.

Collect Credit Cards on Intake Forms 💳

This feature is available for Jane Payments users in 🇨🇦 Canada and 🇺🇸 the US. If you’re not signed up yet, you can learn more about Jane Payments and get all set up when you’re ready!

How to switch a Jane Payments Terminal between locations

Are you looking to use a single Jane Payments Terminal between multiple locations? Well look no further, you are easily able to switch your Jane Payments Terminal between your clinic’s multiple locations by following the below steps.

How To Get Paid Instantly with Jane Payments 🇨🇦