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1:1 Online Appointments: A Troubleshooting Guide
Here are a few useful suggestions that you can try if you’re experiencing any trouble with your 1:1 Online Appointment.
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Mailchimp Integration: A Troubleshooting Guide
Every once in a while with changes to the code and full-on software updates, we see the communication between Jane and MailChimp get disrupted. No fear, however, our developers have thought of everything. If you head on into the integrations area of your Jane account, you can manually push an ...
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My Client Didn't Receive their Clinical or Outcome Measures Survey: A Troubleshooting Guide
Did your client not receive their Clinical Survey? Here’s a quick guide to help figure out why this might be the case. Though if you’re looking for information on how to set your surveys up, here’s our general guide on Clinical Surveys and Outcome Measures Surveys
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Staff Member not Showing up on Schedule
So you’ve just added a new staff member, but they aren’t showing up on the schedule yet.
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Jane Support & Resources: Getting Help With Your Account
The Jane team is ready and waiting for your call Monday- Friday from 6 am- 5 pm PT (our home base is in Vancouver, Canada 🇨🇦). During the summer months of July and August, our regular hours will change slightly on Fridays only - we will be available from 6 am - 1:30 pm PT.
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Missing Insurers Tab? Upgrading From the Base Plan to the Insurance Plan
Are you trying to set up your Insurers but the tab seems to missing? It sounds like you might be signed up for the Base plan, which doesn’t include the Insurance features.
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My Patient or Client Didn’t Get Their Email Reminder: A Troubleshooting Guide
You will just want to check and make sure that they are opted in on their profile. If not, you can click the pencil, scroll down and opt them in. I’ve demonstrated how to check and how to opt them in, in the GIF below:
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Deep dive into calendar subscription issues with iCalendar
This guide will be for those who have already gone through the basic troubleshooting steps for Calendar Subscriptions. If you’re landing on this guide first, head on over to Troubleshooting your Subscribed Calendar to try the basic steps first.
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Troubleshooting Tips for Subscribed Calendars
If you’ve landed on this guide it sounds like you might be having troubles with your Subscribed Calendar from Jane.
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Help! I'm A Practitioner But Keep Getting Logged In As A Patient
This is often caused by one of two scenarios but can easily be fixed.
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Fullscript FAQ + Troubleshooting
There is no limit to the number of practitioners you can have integrated to Fullscript. Each practitioner will need to have their own profile in Fullscript to add and create recommendations. Once you’ve set up a Fullscript account, you can add the integration by following our Fullscript and Jan...
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Contact to Book
To determine what is causing this you can look at the treatment in question on your Online Booking Page as well as the appointment slots on your calendar.
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Why Does My Patient or Client’s Email Say ”Bounced”?
When you’re seeing the ‘bounced’ tag on a patient profile, or the messages in the Message Log are followed by a ‘Bad_Recipient’ tag, this indicates that the email has been sent, but was returned as undeliverable (Return to Sender– email style).
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I Can't Access my Jane Account: A Troubleshooting Guide
If you’re looking for help resetting your username or password, that can be found here.
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Jane Payments Terminal Troubleshooting
Here are a few useful suggestions that you can try if you’re experiencing any trouble with your Jane Payments Terminal.